PAMELA FRANCES SPAULDINGp@pamspaulding.com
go to skills-based resume________________________________________________________________________________________
RECENT PROFESSIONAL EXPERIENCE
Duke University Press, Information Technology (IT) Manager (July 2000-present) · Manage the purchase of
computer equipment and services with an annual budget of $150K · Direct and manage five IT
department staff that serves more than 85 employees in two locations · Evaluate hardware and software
resources; identify deficiencies; oversee research and selection of hardware
and software options; continued development of server upgrades, intranet and
file sharing services · Establish policies for use and
maintenance of hardware and software systems; develop security protocols and
standard operating procedures for information backup and maintenance · Oversee training and
orientation of Press staff in new technologies; approve training and
procedural manuals and protocols; design and implement systems to evaluate
computer competence of staff · Responsible for project
management of several Press-wide initiatives, including: -- Global
Business Systems Committee: chaired this body, designated to research,
procure and implement a $600K upgrade of the Press’s primary electronic
accounting, order and fulfillment database. -- Bibliographic
Database Committee: designated to assess departmental workflows to
prepare for the replacement of the current editorial/marketing/production
database system Information Systems Specialist (July 1996-July 2000) Computer Support/Training/Administrative Duties · Primary Macintosh and PC
desktop troubleshooter for 100+ workstations, installing hardware and
software, providing desktop support, and software documentation and training · Created help pages with
resources and links to computing tips for end users · In charge of budgetary
estimates for and implementation of Press capital computer purchases · Developed original website for
International Mathematics Research Notices,
Duke's first print/electronic journal incorporating Adobe Acrobat® and · Served on 1998 Electronic
Committee of the Association of American
University Presses; chaired in 2000-01. FileMaker Pro database development · Created the Duke Press Unified
Database: Journals and Books Editorial, Marketing, Production, and Publicity
FileMaker databases built into an enterprise system used to track a title
from proposal or article to final publication; programmed service calls and
computer and software inventory database · Responsible for coordination,
reprogramming, installation and training on the Duke database for the Production Coordinator (September 1993 - July 1996) · Tracked editorial and graphic
production of five journals from manuscript to printed product · Composed electronic pre-press
documents; communicated with editors, authors and suppliers; maintained
production financial spreadsheets Production Editor · Supervised and executed
graphic production of Africa News, a biweekly newspaper; assisted in
the design of promotional, editorial and fundraising materials · Responsible for composition,
coding and uploading of electronic files for Africa News Online, an
electronic news service; established accounts with various online services
and news bureaus · Maintained all hardware and
software; made purchase recommendations; served as Macintosh/PC network
administrator and manager of electronic library and other in-house databases;
lead computer trainer of personnel and provider of software documentation Forest
History Society, Communications Coordinator · Responsible for database
reorganization and office management; handled communications between
editorial office and authors, board members and subscribers of The Journal
of Forest and Conservation History. · Coordinated essays and reviews
for production; indexed and reorganized library collections; executed library
research/photo/film requests Travel Agent Magazine, Capital Cities, Inc., Associate Editor · Responsible for
editorial/graphic production; edited, proofread and trafficked copy on twice
weekly magazine and special guides · Coordinated stories with
reporters and section editors; wrote destination features, service pieces ·
Closed pages through blueline stage; executed
traditional page dummying and pasteup
work Publishing,
Fine & Simple,
|
|
Operating Systems |
Version |
Skill Level |
|
Apple |
OS 9 |
Expert |
|
Apple |
OS X |
Basic/Intermediate |
|
Windows |
95/98/ME/XP |
Intermediate |
|
Desktop
Support and Troubleshooting |
OS
9, Win 98/Me/XP |
Extensive |
|
|
|
|
|
Database/Spreadsheet/WP |
|
Skill Level |
|
FileMaker
Pro / FMP Server |
3.0-5.x
(Apple / Windows) |
Expert |
|
Microsoft
Excel |
Latest
Apple / Windows |
Intermediate/Expert |
|
Microsoft
Word |
Latest
Apple / Windows |
Intermediate/Expert |
|
Microsoft
Powerpoint |
Windows |
Basic |
|
|
|
|
|
Communications/Internet |
Version |
Skill Level |
|
Email
Client |
Eudora,
WebMail, Pine |
Expert |
|
FTP/Telnet |
WS
FTP, Fetch |
Expert |
|
Internet
Browser |
Netscape,
IE, Opera |
Expert |
|
TCP/IP
Networking |
|
Intermediate |
|
|
|
|
|
Internet Site Development |
Version |
Skill Level |
|
Adobe
Acrobat |
6 |
Intermediate |
|
Dreamweaver / Fireworks |
3.0,
MX |
Basic
/ Intermediate |
|
Notetab |
4.0 |
Expert |
|
TexEdit |
Mac |
Intermediate |
|
|
|
|
|
|
Version |
Skill Level |
|
Remedy
Help Desk System |
|
Intermediate |
|
SAP |
R3 |
Basic
/ Intermediate |
|
|
|
|
|
Desktop Publishing |
Version |
Skill Level |
|
Adobe
Acrobat |
6 |
Basic
/ Intermediate |
|
Adobe
PageMaker |
6 |
Basic
/ Intermediate |
|
Adobe
Photoshop |
6 |
Basic |
|
Quark
Xpress |
4.x |
Basic
/ Intermediate |
|
Scanning
software |
HP,
Olympus Camedia Master |
Intermediate |